Can you make X bird? Can you do a custom bird?
No, sorry! I have a relatively large minimum order quantity from my manufacturer and I’d like to focus on parrotlets of all different colors for this project. Suggestions are always appreciated for the future, though I can’t make any promises!
Last updated: April 14, 2023 06:13
I want to add on items, how?
You will be able to add items at the end of the campaign when you pay for shipping through the Add-Ons Store! If you would like, you can add additional funds to your pledge now which will be available for you to use towards shipping or towards add-on items.
Last updated: April 14, 2023 06:19
When will my card be charged?
Your card will not be charged until the campaign ends successfully! So, AFTER May 25th. I will send out an update prior to charging cards. If there are any issues, you will be notified that your payment did not go through and you can make updates. Please update any failed payments as soon as possible so that I can get accurate counts on all of the items!
Last updated: April 14, 2023 06:12
When do I pay for shipping? How do I know what my shipping costs will be?
Shipping is charged AFTER the campaign. You can use the handy chart on the main page to estimate your shipping costs. Shipping is based on weight and location. This means that if you add on a lot of extra items, your shipping costs may increase. To get an more accurate weight you can add up your items below +2oz for packaging weight:
Plush: ~8oz each Pins, keychains, washi: ~0.5oz each Mousepad: ~12oz each Stickers: ~0.1oz each
So, for example, a plush, with 2 pins and a sticker, with packaging weight: 2oz+8oz+(2x0.5oz)+0.1oz= 11.1oz
Last updated: April 14, 2023 06:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.